Return & Cancellation

For shop purchases, Recycling Services AG grants a voluntary right of return of 14 days from receipt of the goods. For partial deliveries, the date of receipt of the corresponding article applies. In the event of a revocation, this must be sent by mail or e-mail .

Please contact us if you want a return or a cancellation oder +41 44 503 56 20

to discuss the next steps with you.

The order must be returned by the customer at his own expenses to the respective sender. Timely dispatch is sufficient to meet the deadline. A prerequisite for exercising the right of return is that the goods are unused, including any instructions and returned in the original packaging. In the case of textiles and fashion items, it also applies that these were only worn to try them on, as in a shop, and that the goods are returned complete and undamaged.

If this regulation is violated, the return of goods can be refused. This applies in particular to opened packaging for cosmetics and other goods which, for hygiene reasons, can only be returned if they are unused.

As soon as we have received the return, we will check the content and issue a credit note.

Need help?

We are happy to support you before and after the purchase if you have any questions or problems.

You can reach us by phone during office hours at +41 44 503 56 20 or E-Mail.